CONTACT US

: hkiavip@hkairport.com

Frequently Asked Questions

General FAQs

What are the opening hours of HKIA VIP Lounge?

The Lounge opens 24 hours a day, 7 days a week.
Does HKIA VIP Lounge accept walk-in guests?

No. The Lounge requires reservation in advance. We accept lounge booking via our Online Booking System at least 48 hours prior to your departure or arrival flight time.
Who can use HKIA VIP Lounge?

All departing, arriving passengers and other guests who see the passenger off/ welcoming the passenger can use the Lounge. However, we are not able to provide service to transfer passenger and passenger aged 12 or below without a guardian.

Lounge Reservation

How do I make a booking at HKIA VIP Lounge?

You should first register a user account in the Online Booking System. Then you may submit an application for the use of the Lounge at least 48 hours before the departure or arrival time of your flight.
What are the procedures for confirming my application?

To ensure the best experience for you, we need to review your application with the Lounge availability. After review, we will send you a payment link (if applicable) and your booking will be confirmed after the payment is made successfully.
Can I revise or cancel my booking?

You may revise or cancel your booking through the Online Booking System 48 hours before the departure or arrival time of your flight. Please contact us for assistance should you wish to revise or cancel a booking less than 48 hours before your departure/arrival flight time. For our cancellation or refund policy, please refer to Terms and Conditions for Booking of HKIA VIP Lounge.
Can I make a single booking for passengers who are travelling on different flights?

No. Separate bookings should be made for passengers travelling on different flights.

Lounge Usage

I’m a departing passenger. How much time prior to my flight should I arrive at the Lounge?

You may arrive at the Lounge 3 hours before the scheduled departure time of your flight. You are advised to arrive at the Lounge with your checked luggage no less than ninety (90) minutes prior to the departure time to allow sufficient time for flight facilitation process by airlines and law enforcement agencies.
What should I do if my flight is delayed?

If your flight is delayed after you arrive at the Lounge, we will do our best to accommodate your extended use of the Lounge. However, such accommodation may not always be feasible and additional service charge may be incurred.
Is smoking permitted in the Lounge?

Smoking is not allowed in the Lounge.
Can I do shopping in the Lounge?

Private shopping service can be pre-arranged or tailor-made for you. Our dedicated shopping ambassador will contact you and plan ahead. Please contact us for more details.
What payment methods are available for the ad hoc services or additional charges at the Lounge?

We accept payment by Visa, MasterCard, American Express, UnionPay, Alipay, AlipayHK and WeChat Pay for ad-hoc services. Payment by cash is not accepted.
Are pets allowed in the Lounge?

Bringing animals into the Lounge is not allowed. (except for guide dogs accompanying persons with sight disability)
Do you offer vegetarian menu at the Lounge?

Yes, we offer vegetarian options at the Lounge.

Terms and Conditions of HKIA VIP Lounge Individual Member

Defined terms used in these Terms and Conditions shall have the same meaning as those defined in the Terms and Conditions for Booking HKIA VIP Lounge.

1.: There are different tiers in the HKIA VIP Lounge Individual Membership. Each tier of Individual Membership entitles a member to privileges specific to that tier. Please refer to the official website of HKIA VIP Lounge at www.hkiavip.com (the “Website”) for information on membership fees and privileges. The Authority reserves the right to make changes to the membership leaflet without prior notice.

2.: Those interested to enjoy privileges specific to HKIA VIP Lounge Individual Members are advised to acquire an Individual Membership status before making a Booking Request by following the instructions below. For details on making a Booking Request, please refer to the Terms and Conditions for Booking HKIA VIP Lounge.

Becoming a HKIA VIP Lounge Individual Member

3.: To join the Individual Membership, please contact our staff at hkiavip@hkairport.com or (+852) 2188 6088. Our staff will process the registration.

4.: You will be asked to provide certain personal data by our staff during registration. Please read our Privacy Policy before joining the Individual Membership.

5.: An email with instructions for payment of the membership fee will be sent to you after registration. Please settle the membership fee according to the instructions.

6.: After successful payment of the membership fee, you will receive another email with your membership number as confirmation of your Individual Membership.

Using Privileges

7.: To enjoy privileges, an Individual Member shall provide his/her membership number when reserving the Lounge service at the Website.

8.: An Individual Member may share his/her membership privileges with his/her spouse only but not with any other person.

9.: The Individual Member or his/her spouse must be the traveller in a Booking. Otherwise, published rates for the respective services will be applied.

Duration of the Membership

10.: The status of an Individual Membership is valid for 1 year, starting from the day of successful payment of the membership fee. Any unused privileges after 1 year will be forfeited.

11.: To renew your membership status, please contact our staff at hkiavip@hkairport.com or (+852) 2188 6088.

General

12.: Subject to Clause 8 above, privileges offered to Individual Members are non-transferrable, non-refundable and cannot be exchanged for cash in part or full.

13.: These Terms and Conditions are subject to revision by the Authority from time to time.

14.: The Authority reserves the right to terminate any transaction or payment it considers suspicious.

15.: The Authority shall not be liable for any payment fraud.

16.: Unless otherwise specified, we accept payment by Visa, MasterCard, American Express, UnionPay, Alipay, AlipayHK and WeChat Pay. The Authority reserves the right to change the payment mode at any time by announcement via the Website, email or any other means of public communication.

17.: In case of any dispute between the parties in respect of or in connection with these Terms and Conditions, our determination shall be final and binding.

18.: If any provision of these Terms and Conditions is declared by any judicial or other competent authority to be void, voidable, illegal or otherwise unenforceable, the parties shall amend that provision in such reasonable manner so as to achieve the intention of the parties. Alternatively, at our discretion, it may be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions shall remain in full force and effect, unless we (at our discretion) decide that the effect of such declaration is to defeat the original intention of the parties.

19.: These Terms and Conditions shall be governed by the laws of the Hong Kong Special Administrative Region ("Hong Kong") and both you and the Authority agree to submit to the exclusive jurisdiction of the Hong Kong courts.

20.: Where these Terms and Conditions are available in other languages, the English version is the governing version and shall prevail.