CONTACT US

: hkiavip@hkairport.com

Frequently Asked Questions

General FAQs

What are the opening hours of HKIA VIP Lounge?

The Lounge opens 24 hours a day, 7 days a week.
Does HKIA VIP Lounge accept walk-in guests?

No. The Lounge requires reservation in advance. We accept lounge booking via our Online Booking System at least 48 hours prior to your departure or arrival flight time.
Who can use HKIA VIP Lounge?

All departing, arriving passengers and other guests who see the passenger off/ welcoming the passenger can use the Lounge. However, we are not able to provide service to transfer passenger and passenger aged 12 or below without a guardian.

Lounge Reservation

How do I make a booking at HKIA VIP Lounge?

You should first register a user account in the Online Booking System. Then you may submit an application for the use of the Lounge at least 48 hours before the departure or arrival time of your flight.
What are the procedures for confirming my application?

To ensure the best experience for you, we need to review your application with the Lounge availability. After review, we will send you a payment link (if applicable) and your booking will be confirmed after the payment is made successfully.
Can I revise or cancel my booking?

You may revise or cancel your booking through the Online Booking System 48 hours before the departure or arrival time of your flight. Please contact us for assistance should you wish to revise or cancel a booking less than 48 hours before your departure/arrival flight time. For our cancellation or refund policy, please refer to Terms and Conditions for Booking of HKIA VIP Lounge.
Can I make a single booking for passengers who are travelling on different flights?

No. Separate bookings should be made for passengers travelling on different flights.

Lounge Usage

I’m a departing passenger. How much time prior to my flight should I arrive at the Lounge?

You may arrive at the Lounge 3 hours before the scheduled departure time of your flight. You are advised to arrive at the Lounge with your checked luggage no less than ninety (90) minutes prior to the departure time to allow sufficient time for flight facilitation process by airlines and law enforcement agencies.
What should I do if my flight is delayed?

If your flight is delayed after you arrive at the Lounge, we will do our best to accommodate your extended use of the Lounge. However, such accommodation may not always be feasible and additional service charge may be incurred.
Is smoking permitted in the Lounge?

Smoking is not allowed in the Lounge.
Can I do shopping in the Lounge?

Private shopping service can be pre-arranged or tailor-made for you. Our dedicated shopping ambassador will contact you and plan ahead. Please contact us for more details.
What payment methods are available for the ad hoc services or additional charges at the Lounge?

We accept payment by Visa, MasterCard, American Express, UnionPay, Alipay, AlipayHK and WeChat Pay for ad-hoc services. Payment by cash is not accepted.
Are pets allowed in the Lounge?

Bringing animals into the Lounge is not allowed. (except for guide dogs accompanying persons with sight disability)
Do you offer vegetarian menu at the Lounge?

Yes, we offer vegetarian options at the Lounge.

Terms and Conditions of HKIA VIP Lounge Website

Definitions

1.1
“Authority”, “AA”, “we”, “our” or “us” means the Airport Authority, a body corporate validly existing by virtue of the Airport Authority Ordinance, Cap 483, Laws of Hong Kong.

1.2
“Content” means all information, data, text, software, music, sound, photographs, graphics, video, messages or other materials displayed on or available through this Website.

1.3
“Linked Websites” means links provided on this Website to access other websites.

1.4
“Materials” means the content, products, services, advertising or other materials available or displayed on the Linked Websites.

1.5
“Service” means the services offered by the Authority for users of the HKIA VIP Lounge as more particularly described in Clause 2.

1.6
“Website” means this official website of HKIA VIP Lounge.

1.7
“Web User”, or “you” means any person who visits the Website and may use it to interact with the Authority about the Service.
HKIA VIP Lounge Service

2.1
The Service means the standard all-inclusive lounge service provided to by the Authority, which includes departing and arrival flight facilitation, selected food and beverages, amenities, facilities in the lounge and tarmac transfer service, except the airport processes referred to in Clause 2.1 Role of Authority in the Terms and Conditions of HKIA VIP Lounge User.

2.2
Apart from the Service, the Authority also offers various optional service items as complements of the Service to improve your travel experience. Some of these service items are available for pre-booking while other service items may only be ordered at the HKIA VIP Lounge.

2.3
For more information on the Service, please refer to the Terms and Conditions of HKIA VIP Lounge User.
This Website

3.1
The Website is an online platform operated by us to provide information to Web User about the Service. It also serves as a media for Web User to register an account and for applicant to manage the application and booking.

3.2
You agree to be bound by these Terms and Conditions upon your access and use of the Website.

3.3
This Website also provides links to Linked Websites.
Price of Services

The Authority shall make reasonable efforts to ensure details of Service including service charges on the Website, are up-to-date. Service charges are subject to change without prior notice.
Copyright

The Content available through the Website is our property and is protected by applicable intellectual property laws. You are not allowed to modify, publish, transmit, redistribute, participate in the transfer or sale of, create derivative works of, or in any way exploit, any of the Content, in whole or in part, without our prior approval.
Disclaimer

6.1
This Website is provided on an “as is” and “as available” basis. We make no warranties or representations of your ability to access or use the Website, and do not warrant that the functions of the Website shall be uninterrupted or error or defect free.

6.2
The Content available through this Website is for general reference only. All Content available through this Website may be subject to change without notice.

6.3
All pictures and images of the Service and the Lounge displayed on the Website are for illustration purposes only, in order to help you recognize the facility or the service. The actual size, dimension and colour of the Lounge facilities, or any services including food and beverages served at the Lounge, may differ.

6.4
Materials available or displayed on the Linked Websites are contributed to by others over whom and in respect of which the Authority has no control. The provision of Linked Websites does not constitute any endorsement by us on the Materials available or displayed on them. Access to, use of the Linked Websites and the Materials and any of your dealings with the operators of any of these Linked Websites are at your own risk.

6.5
We make no statement, representation or warranty, whether express or implied, as to the accuracy, adequacy or completeness of any Content available through this Website or any Materials available through the Linked Websites or to their appropriateness for use in any particular circumstances.

6.6
The Authority is not responsible for any loss or damage whatsoever arising out of or in connection with the use of or reliance on any Content available through this Website or any Materials available through the Linked Websites or any of your dealings with any operators of these Linked Websites.
Limitation

7.1
You also expressly agree that access to and use of the Website is at your own risk. Further, we make no representation or warranty as to:

7.1.1
The availability of the Website or that it will be uninterrupted or error-free or that defects will be corrected; or

7.1.2
The Website being free of computer viruses or other harmful elements.

7.2
Our entire liability and your exclusive remedy with respect to the Website is providing access to the Website. In jurisdictions which do not allow the exclusion or limitation of certain types of liability, our liability is limited to the maximum extent permitted by law.
General

8.1
In case of any dispute between the parties in respect of or in connection with these Terms and Conditions, our determination shall be final and binding.

8.2
If any provision of these Terms and Conditions is declared by any judicial or other competent authority to be void, voidable, illegal or otherwise unenforceable, it may be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions shall remain in full force and effect.

8.3
These Terms and Conditions shall be governed by the laws of the Hong Kong Special Administrative Region ("Hong Kong") and both you and Authority agree to submit to the exclusive jurisdiction of the Hong Kong courts.

8.4
We may revise these Terms and Conditions at any time without prior notice.

8.5
Where these Terms and Conditions are available in other languages, the English version is the governing version and shall prevail.